The Greatest Guide To Buddy PDF
The Greatest Guide To Buddy PDF
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Calculating the fee saving of handbook notetaking is straight forward. It is decided with the length of time that's saved in After Make contact with Perform or Normal deal with time (AHT) (if brokers place the customer on hold to get notes). There are lots of inputs that go into this calculation that you must estimate for example the amount of agents that are using guide notes, the quantity of interactions They are really summarizing on a daily basis and per annum, the typical time put in in soon after Speak to operate (ACW) or common tackle time (AHT) getting notes, plus the annual hourly absolutely loaded wage within your agents.
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